Shipping Policy
Last updated: October 21, 2026
We currently ship to addresses within the United States, including APO/FPO addresses.
Processing Time
All orders are processed within 2 business days (Monday–Friday, excluding U.S. holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. You'll receive a confirmation email when your order is placed and another email with tracking information once it ships.
Delivery Time
After your order ships, standard delivery takes 7–15 business days. Your products are shipped from our international fulfillment partner, so total time from purchase to delivery is usually 9–17 business days.
Delivery estimates are not guaranteed. Delays may occasionally occur due to carrier volume, customs clearance, weather or peak seasons such as holidays and Black Friday.
Shipping Rates
Shipping rates and any free shipping offers are shown at checkout before you pay.
Duties and Taxes
Any applicable import duties are handled by us. You will not be asked to pay additional fees at delivery for orders shipped within the United States.
Order Tracking
A tracking number will be emailed to you when your order ships. Tracking may take 3–5 business days to show updates while the package is in transit to the U.S. carrier. If you have questions about your tracking, email contact@sigelshop.com.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. We cannot change the address after the order has been processed. We are not responsible for orders delivered to an incorrect address entered by the customer. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment at your cost.
Delayed or Lost Packages
If your order has not arrived within 25 business days of purchase, or your tracking has shown no updates for 10 business days, please contact us. We will open an investigation with the carrier and, if the package is confirmed lost, send a free replacement or issue a full refund.
Package Marked as Delivered but Not Received
If tracking shows "delivered" but you can't find your package, please:
- Check around your property, mailbox, front office or with neighbors.
- Wait 48 hours, as carriers sometimes mark packages delivered before they arrive.
- Contact your local post office or carrier.
If it still hasn't appeared, email us within 10 days of the delivery date. We will file a claim with the carrier and work with you to resolve it. Once a package is confirmed delivered to the address provided at checkout, we cannot be held responsible for theft, but we will always assist with the carrier investigation.
Contact
Cygelle LLC
Email: contact@sigelshop.com