Refund Policy
Last updated: October 21, 2026
At Cygelle, we want you to love how your bra fits and feels. If something isn't right, we're here to help. Please read this policy before placing your order.
30-Day Returns
You may request a return within 30 days of the delivery date shown on your tracking. To be eligible, items must be:
- Unworn, unwashed and unaltered
- Free of odors, makeup, deodorant or pet hair
- Returned with all original tags attached and in the original packaging
Items that do not meet these conditions will not be accepted and will be sent back to you at your expense.
Final Sale Items
For hygiene reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective or incorrect:
- Underwear, panties and briefs
- Any item with the hygienic liner removed
- Items marked "Final Sale" on the product page
- Gift cards
How to Start a Return
- Email us at contact@sigelshop.com with your order number and the item(s) you want to return.
- Our team will reply within 1–2 business days with your return authorization and the return address.
- Ship the item back within 10 days of receiving authorization, using a trackable shipping method.
Please do not send items back without contacting us first. Returns sent without authorization, or to an address other than the one we provide, cannot be processed.
Return Shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable. We recommend a trackable service, as we cannot be responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we will email you to confirm whether it was approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.
If you haven't received your refund after this period, please check with your bank first, then contact us at contact@sigelshop.com.
Exchanges
Need a different size or color? The fastest way is to return the original item for a refund and place a new order. You can also email us and we'll help you choose the right size before you reorder.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Order Cancellations
Orders can be canceled for a full refund within 12 hours of purchase, as long as they have not been processed for shipment. After that, the order can no longer be changed or canceled, but you may return it under this policy once it arrives.
Payment Disputes and Chargebacks
If you have any problem with your order, please contact us first at contact@sigelshop.com. We respond within 1–2 business days and resolve most issues faster than a bank dispute can.
Filing a chargeback while a return, replacement or refund is already in progress may delay the resolution, because funds are frozen while the bank reviews the case. In the event of a dispute, we will share order details, tracking and delivery confirmation, and our communication history with the payment provider. Once a chargeback is opened, we cannot issue a separate refund for the same order.
Charges will appear on your statement under our store name.
Contact
Cygelle LLC
Email: contact@sigelshop.com
Support hours: Monday–Friday, 9am–5pm (ET)